CAREER
Operational Team Leader
(2024 - 2025)
Played a pivotal role in directing service improvement, managing projects and collaborating with a variety of internal and external stakeholders.
Led and supported a diverse team of mental health professionals, facilitating effective care delivery, staff supervision, performance management, and training.
Oversaw the recruitment, onboarding, and probation processes of new staff, ensuring they were seamlessly integrated and fully prepared to perform their roles proficiently.
Redesigned clinical contact logging tools ensuring alignment with the Mental Health Services (MHSDS) dataset.
Directed redesign of NHS 111 triage forms to ensure it met the needs of clinical practitioners and clinical applications teams.
Monitored compliance with key performance indicators (KPIs) and service level agreements (SLAs) through data analysis within our telephony system, proactively addressing any breaches or inefficiencies.
Project Management Assistant
(2023 - 2024 )
Assisted in the planning, scheduling and training of the new service line, ensuring seamless integration into existing workflows.
Responsible for the creation of project documentation and training materials to support the change, ensuring effective user adoption.
Coordinated with clinical teams, application support, and external third-party suppliers to gather requirements and ensure our minimum viable product met the needs of staff and NHS England.
maintained regular communication with key stakeholders and ensured their expectations were managed appropriately, addressing any potential concerns that were raised.
Identified and analysed system-related issues, risks, ensuring minimal disruption to clinical services.
Telecoach
(2023 )
Held the responsibility of providing immediate crisis intervention, triage, and support to a wide demographic of service users.
Used multiple clinical applications, including SystmOne, RiO, and IAPTus and played a key role supporting and training colleagues and new starters in the effective use of these clinical databases.
Conducted initial assessments and triaged service users presenting in crisis, ensuring they were directed to the appropriate services.
Contributed to the development of psychologically informed interventions, improving patient outcomes.
Acted as a role model and mentor. Supervised and supported apprentices and trainee staff, providing both system and clinical guidance.
Mental Health Advisor
(2017 - 2023)
Held the responsibility of providing immediate crisis intervention, triage, and support to a wide demographic of service users.
Used multiple clinical applications, including SystmOne, RiO, and IAPTus and played a key role supporting and training colleagues and new starters in the effective use of these clinical databases.
Conducted initial assessments and triaged service users presenting in crisis, ensuring they were directed to the appropriate services.
Contributed to the development of psychologically informed interventions, improving patient outcomes.
Acted as a role model and mentor. Supervised and supported apprentices and trainee staff, providing both system and clinical guidance.
EDUCATION
The Open University (2020 - 2025)
- BSc (Honours) Computer Science (To be completed 2025)
- Diploma of Higher Education in Computer Science (Software Development) (2024)
Birmingham City University (2009 )
- Certificate of Professional Study in Network Administration
South Staffordshire college (2005 )
- BTEC National Diploma in Media
The Polesworth School (2000)
- Eight GCSE grades at A to C (Inc Maths, English and Triple Science)
Professional Training
2025
- Oracle SQL Databases Specialisation certification
- Microsoft Project Management Professional Certificate
- Google IT Support Professional
2024
- Leading By Example - Leadership and Project Management (Mcrudden Training)
2023
- Project Management Methodologies (Souters Training)
2021
- NDG Linux Unhatched - Cisco Networking Academy
- NDG Linux Essentials - Cisco Networking Academy
- Networking Essentials - Cisco Networking Academy